Southern Personnel Management, Inc. (SPMI), a family owned and operated Arkansas company in Van Buren, realigned operations in multiple areas to have a positive impact in product recognition, customer service, daily task processing and internal process flow.
The SPMI staff developed the use of Quick Links to organize hyperlinks, allowing staff to efficiently located up-to-date checklists, forms, and procedural instructions and manuals. The Benefits Administration Department, Human Resource Department, and Retirement Plan Services all have fully realized Quick Links, providing these departments with centralized information and processes, rather than information scattered across the Company's network.
Quick Links is setup by grouping processes and topics. A common heading or title separates sections, and each section contains necessary information, including instructions and procedures, logging charts, metrics, and required forms. Instructions and forms are updated regularly, directly from the hyperlink, so the most current information is only a click away. The use of Quick Links has increased productivity, turnaround time, and streamlines internal processes flow.
In addition, the Human Resources Department implemented the use of HR Metrics to track several areas of compliance and specific services.
We are pleased to present the 2013 Arkansas HR Best Practice Award to Southern Personnel Management, Inc. (SPMI).